About Us

Need Help With Placing an Order?
If you are experiencing problems with placing an order, please send us an email at Customer Service, or call us at 1.800.430.2426.

MedontheGo.com offers, Ground, Priority Mail and Air shipping both in the United States and to International addresses.

However we do request:
Customers with APO and FPO addresses should select APO/FPO Priority Mail option only.
Customers in the states of Alaska and Hawaii should select HI/AK Priority Mail and/or 2nd Business day Option only!

For All shipments within the United States, If the Shipping charges charged at the time of ordering are not enough to cover the shipping costs, MedontheNet.com reserves the right to charge the customer, the balance amount to cover the shipping costs.

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Shipping charges on international shipments are charged at time of shipment. If the shipping charges charged at the time of ordering are not enough to cover the shipping costs, MedontheGo.com reserves the right to charge the customer, the balance amount to cover the shipping costs.

Import duties and taxes are the responsibility of the buyer.
Only those items that have no import restrictions will be shipped internationally. MedontheNet.com reserves the right to not send certain items internationally at its own discretion. The buyer will be informed of this decision by e-mail. For example, we do not ship vitamins and dietary supplements to Europe and Canada. We also do not ship diapers internationally. We do not issue refunds on any international shipments.

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MedontheNet.com delivers merchandise through package carriers such as Federal Express, UPS (United Parcel Service), and USPS (United States Postal Service).

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All UPS-shippable orders placed by 2:00 PM Pacific Time, (except AK and HI) will be shipped the same day, subject to prior credit approval. Our trained staff, large inventory and coast-to-coast distribution centers guarantee prompt delivery.

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For faster delivery, we offer FedEx and UPS Next Day or Second Day delivery, for orders received by 3:00 PM Pacific time, subject to prior credit approval. UPS expedited shipping charges will apply.

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Back Orders

We stock hundreds of products and strive to deliver all orders complete the first time. If for some reason a product is out of stock at the time of ordering, we can back order the item and ship it as soon as it is received, or ship from another distribution center, if available. Appropriate freight charges will apply.

 

Large/Bulk Orders
Please call or E-mail us for special price quotes on bulk orders.

MedontheGo.com
2741 Ashleigh Lane
Alpharetta GA 30004

Toll free: 1.800.430.2426
Phone: 770.772.6165
Fax: 770.441.2926
Email: [email protected]

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Special Orders

We gladly research products we do not stock, giving you cost, availability and approximate delivery time. Please provide us with as much information as possible to speed our search. Once you approve the order, we will deliver the product as quickly as possible.

Please note: Special orders may require Case quantity purchases. Special orders cannot be cancelled or returned.

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Substitute Products

We may occasionally run out of particular items. In those cases, we substitute these items with identical products of equal or greater value.

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MedontheGo.com accepts VISA, MasterCard, American Express, Discover, PayPal and Amazon Checkout.

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Sales Tax

In accordance with the applicable state and local laws, we are required to charge sales tax in localities where The Medical Supply Company LLC has operations, namely Georgia.

The Medical Supply Company LLC does not benefit from the collection of sales tax and remits all taxes collected directly to the appropriate taxing jurisdiction. Appropriate sales tax amount will be displayed on the check out section of the site.

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Refund Policy

Some merchandise may not be returned or exchanged for refund. Email us at: [email protected] to receive a return authorization number within seven days from receipt of your order to return refundable items. The amount refunded will be the order total, less shipping and handling charges. Please be aware that you will be charged for shipping and handling on order deliveries that are refused or returned undeliverable due to an insufficient address.

All returns must be accompanied by a receipt and returned to us within 30 days of receipt of a return authorization number. Please email us at [email protected] if you have any questions.

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Security

Appropriate physical, electronic, and managerial procedures are there in place to safeguard and secure the information we collect online.

MedontheGo.com is a Yahoo! Store merchant, and Yahoo! Store uses secure servers to protect all your personal information. Our checkout process uses industry-standard SSL encryption to ensure the privacy and security of your information.

For further information on our privacy policies, please see Privacy Policy.

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General Information

Customer understands that MedontheNet.com does not make any claims and/or guarantees expressed or implied about the efficacy of the healthcare products sold and will not be held responsible for any distributor's or manufacturer's claims and/or actions.

These products are not intended to diagnose, treat, cure or prevent any disease. Persistent conditions require a doctor's attention.

Pregnant and nursing women should seek the advice of a doctor or pharmacist before using any medication and/or dietary supplement.

Please read manufacturer's warnings and follow directions when using any medical product. Keep all medical products away from children.

The Medical Supply Company LLC is not responsible for typographical errors.

Prices are subject to change without notice. Depictions may vary from products due to manufacturer improvements, lighting, and variations in monitor display settings, and scanner resolution.

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Caution

Please use all products according to manufacturer's specifications and directions. Please check with your physician or health care professional prior to purchasing any health care product.Verify with your health care professional that you are using the product correctly, upon receipt of product .

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